Yes. You’re welcome to pick up your order at our roastery during walk-in hours, Tuesday to Thursday, 8 a.m. to 3 p.m., or by appointment on Mondays and Fridays.

Just select Pick up at checkout.

Most orders ship within 2–3 business days. You’ll receive a tracking email as soon as your coffee is on its way.

Absolutely. When you’re signed in at checkout, you’ll see available Remï Beans rewards and can redeem them directly toward your purchase. You can also view and redeem rewards anytime from your account dashboard.

If your coffee hasn’t been roasted yet, we can often adjust or cancel your order. Please email us as soon as possible using the contact form on our Contact Us page

We want every bag to reach you in perfect condition. If your package arrives damaged, or appears lost in transit, please reach out with your order number and photos if applicable. We’ll make it right.

Because coffee is a perishable product, we can’t accept returns once it leaves the roastery. If your order arrives damaged or
incorrect, reach out to us within 7 days and we’ll make it right.

At this time, we ship within the U.S. only. If you’re outside the U.S. and interested in our coffee, we’d still love to hear from you.

Subscriptions are the easiest way to keep your coffee shelf full. Choose your coffee, bag size, and delivery frequency and we’ll roast and ship automatically.

You can pause, skip, or change your subscription anytime from your account; no strings attached.

Absolutely. You can log in to your account at any time to make changes, skip a shipment, or adjust your preferences.

That depends on your choice. Harmonic Blends remain consistent year-round, while Single-Origin coffees rotate seasonally to highlight what’s fresh and available.

Yes. You can pause your subscription or skip a shipment directly from your account dashboard, no need to cancel.

If a coffee reaches the end of its seasonal run, we’ll notify you with a recommended replacement. You’ll always have a say before we make any switch.

Single-origin coffees (LUMINOUS Lighter Roasts, POISED Medium Roasts, ROBUST Darker Roasts, and SERENE Decaf Coffees) come from one specific farm or region and showcase its unique profile.

Harmonic blends are crafted to offer balanced, dependable flavor, perfectly designed for your everyday brewing ritual.

Each coffee is roasted to highlight its best qualities, not to fit a preset style. We cup every roast for sweetness, clarity, and balance, adjusting until it feels right for that coffee.

Keep it sealed, cool, and away from sunlight. Our bags include a one-way valve to release CO₂ and protect freshness, no need for the fridge or freezer.

We ship whole-bean only, so your coffee arrives at peak freshness. Grinding just before brewing makes a big difference in taste and aroma.

We work with trusted importers and producers across the Americas, East Africa, and Asia Pacific who prioritize quality, traceability, and fair partnerships. Each coffee we roast carries its own story of place and people.

Just like fruit, coffee is harvested at different times around the world. We rotate our single-origin offerings to reflect the freshest harvests available... so our single-origin coffee selections and options for your cup change with the seasons.

We seek out coffees that reward producers for quality through better prices and long-term relationships. Whenever possible, we share the names and stories of the farms and cooperatives we partner with.

Some of our coffees carry certifications, others do not; that said, we focus on relationships that align with those same values: sustainability, fairness, and respect for quality.

We see sustainability as shared responsibility: sourcing responsibly, roasting efficiently, and reducing waste in packaging and operations. Every choice we make, from origin to your cup, reflects that intent.

There’s no single best way, only what fits your taste and tools. We roast each coffee to perform well across brew methods, whether pour-over, drip, or espresso.

A good starting point is 1 gram of coffee to 16 grams of water. From there, adjust strength to your liking. Use a scale when you can.

Of course. Our Harmonic blends are designed for balance and versatility, while single-origins offer distinct flavor adventures. You can always reach out for personalized guidance.

We’d love to work with you. Visit our Wholesale page to share a bit about your business, and we’ll be in touch with details.

Yes. We offer flexible options for offices of any size, built around our Harmonic blends and subscription-based delivery.

We can provide brew guidance and setup support to help you get the most out of our coffee. For larger partnerships, let's get in touch to discuss options best suited to your scope and needs.

We believe coffee is a connector between people, ideas, and causes. We regularly collaborate with local non-profits and organizations that make our community stronger. Read about our partnerships here.

Remï is our mascot, representing the spirit of connection, the thread running through every roast, conversation, and shared cup.

It’s our way of saying thank you for being part of the community!

Join The Remï Circle to earn Remï Beans when you shop, follow us on social media, or leave a review... and then redeem those Beans for store credit, exclusive gifts, or early access to special coffees. There’s also a VIP tier where loyal members can earn Beans faster and receive exclusive perks.

And best of all, it’s free to join The Circle.

Follow us on Instagram, subscribe to our newsletter, or stop by the roastery to say hello. We love sharing what’s next.